Where can I find my digital download?
Once you place your order, you’ll be sent to another page with a copy of your invoice and download link. This page expires after 1 week in order protect our designs from being shared or downloaded externally.Also, we’ll send a copy to your email on file.
If you need help after it expires, please reach out to us and we’ll send you another copy.
I downloaded the file but I can’t open it. What do I do?
Most downloads are compressed inside a zipped folder. Simple right-click the folder and select “extract files” using your default computer program. Otherwise, download a free software such as 7-zip.
If you still need help please reach out to us for assistance.
Do you ship internationally?
We currently only ship within the the United States.
How much does shipping cost?
All book orders over $35 ship free via USPS media mail. If you need to expedite to priority mail, an estimate is available at the checkout.
When will my order ship?
We ship super fast! Most non-personalized orders are shipped within 1–2 business days.
Personalized items are processed within 1-3 working days. After that, it should arrive within a week of posting.
We do offer expedited shipping for an additional fee; just contact us before placing your order and we’ll give more details about how quickly things go once they’re made ready.
When will I receive my printed book order?
To ensure that your order is delivered as quickly and efficiently possible, we calculate the delivery time using these three steps:
production + shipping = delivery.
For example, production time (1-2 business days) + shipping time (2-3 day USPS priority shipping) = 5 business days from the date you ordered for your order to arrive to you.
What happens if the incorrect address is given?
We know the importance of getting your items to you in perfect condition, so we take great care with every order. However there may be times when mistakes happen and they don’t get delivered or arrive later than expected due their incorrect shipping address; please keep this from happening by making sure that all information is correct before submitting!
How can I track my printed book order?
When your order is shipped, we’ll email you a tracking number so that way can follow its progress. You may also check the status of delivery by going to the USPS website here!